%0 Conference Proceedings %@holdercode {isadg {BR SPINPE} ibi 8JMKD3MGPCW/3DT298S} %@nexthigherunit 8JMKD3MGPCW/3ESGTTP %@usergroup administrator %@usergroup dawilmar@lac.inpe.br %@usergroup marciana %3 paper.pdf %B ISPE International Conference on Concurrent Engineering, 14 (CE 2007). %9 Software Engineering and Simulation %X Results expected by organizations do not match the efforts spent to obtain processes defined in environments of software development. In the real world, one justifies this fact by considering the lack of adequate instruments and efficient programs of implementation and follow-up of the performance of these processes, together with the fact that the task is far from being trivial. The search for the achievements of these processes, the measurement and analysis of performance are referred to as a practical-key for the maturity and quality of the processes according to major market frameworks. In this scenery of problems and challenges, this work presents a proposal that supports the definition, measurement and analysis of performance of software processes, and the improvement of these. The proposal is characterized by the agreed use of software modeling and simulation of processes with the performance analysis, the latter subsidizing the former. This work contains two well distinguished parts: a bibliographical review concerning key areas related to software processes, and a case study of one of the processes of framework SPICE. Viability of the proposal, a study on appropriate pointers of performance, a theoretic-scientific approach as contribution to the referred areas and an instrument that supports the definition and management of software processes are some of the results of this case-study. One concludes that a capable software process is a software satisfying the needs of the customer, and that it must be duly adjusted to the reality of the customer organization. %@session oral %E Loureiro, Geilson, %E Curran, Ricky, %T Performance analysis of software processes supported by simulation: a resolution problem process case study %@electronicmailaddress dawilmar@lac.inpe.br %@electronicmailaddress nilson@lac.inpe.br %@electronicmailaddress kienbaum@lac.inpe.br %@format CD-ROM; On-line. %@secondarytype PRE CI %K Software engineering, Modeling and simulation of process software, Technology of process software, Process management, Analysis of performance of processes. %8 2007, July 16-20 %@visibility shown %@group %@group LAC-INPE-MCT-BR %@e-mailaddress dawilmar@lac.inpe.br %J São José dos Campos %@secondarykey INPE--PRE/ %@mark 1 %2 dpi.inpe.br/ce@80/2007/01.22.23.52.38 %@affiliation LAC/INPE - UNITAU %@affiliation LAC/INPE %@affiliation LAC/INPE %I Instituto Nacional de Pesquisas Espaciais (INPE) %@subject Systems analysis, simulation and optimization %P 180-187 %4 dpi.inpe.br/ce@80/2007/01.22.23.52 %D 2007 %1 Instituto Nacional de Pesquisas Espaciais (INPE) %S Proceedings %A Araújo, Dawilmar Guimarães, %A Sant´Anna, Nilson, %A kienbaum, Germano S, %C São José dos Campos %@area ETES